Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, the item must be in the same condition that you received it, unused, in its original packaging, and accompanied by the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at zhuoyimall@outlook.com with your order number and reason for return. Once your request is approved, we will provide instructions on how and where to send your package.
Please note that items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and arrange a replacement or refund.
Non-Returnable Items
Certain items are not eligible for return, including:
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Sale or clearance items
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Gift cards
Exchanges
If you wish to exchange an item, the quickest way is to return the original item first. After the return is approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be issued to your original payment method (including PayPal).
Please note that it may take several business days for your bank or credit card provider to process and post the refund.
For any questions regarding returns or refunds, please contact us at zhuoyimall@outlook.com, and our support team will be happy to assist you.